HomeSubstance Abuse IssuesSwamped with ‘non-emergency’ 911 calls

Swamped with ‘non-emergency’ 911 calls

Homelessness and basic human health needs are swamping Seattle’s emergency services. A pilot program for the Seattle Fire Department will create a new team to handle the thousands of 911 calls that need real responses but aren’t emergency medical situations.

“As our city grows, our ability to deliver emergency and non-emergency responses must also grow. We pioneered Medic One, which became the gold standard in emergency health response. Non-emergency cases need a similar response in our growing urban environment,” Mayor Jenny Durkan said Tuesday about Health One, a new, $500,000 program focused on downtown Seattle and “some adjacent residential neighborhoods” set to launch in coming months to create a SFD team focused on responding to substance abuse, non-emergency medical issues, helping people access needed city services.

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